Delete Old USDT Address and Rebind


Q: How i can submit issue about Delete Old USDT Address and Rebind on self-service center BIGMUMBAI?
A:If you want to delete your USDT address information, we have two way for modify it that we will separate as "Can Receive" and "Cannot Receive" by the following step :

Can Receive
  1. Login to your BIGMUMBAI ID Account
  2. Click Customer Service button
  3. Choose Delete Old USDT and Rebind
  4. Choose Can Receive
  5. Click Send and a verification code will be sent to your registered phone number
  6. After receiving the code, fill the verification code
  7. Click the "Confirm" button

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Cannot Receive
  1. Login into your BIGMUMBAI ID Account
  2. Click Customer Service button
  3. Choose Delete Old USDT Address and Rebind
  4. Choose Cannot Receive
  5. Attach photo selfie holding identity card clear and detail
  6. Attach photo selfie holding USDT address clear and detail
  7. Attach deposit receipt proof clear and detail
  8. Click the "Confirm" button

    9. NOTE: Make sure all the data and requirement already fill and upload, clear and detail.

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Q: What i need to do after the Delete USDT Address have been completed ?
A:After the USDT Address deletion completed, member can add a new USDT address or make a correction to the previous address information that they bound in their ID account by go to "Withdraw" page and following the steps below :

  • Click add a USDT
  • Choose the correct main network
  • Fill in the correct USDT Address and Re-Fill the correct USDT Address in "Address Alias"
  • Click Save and SMS Verification menu will appear
  • Click the Send button
  • Fill the correct OTP Code
  • Click the "Add Confirm" button

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    STATUS ISSUE
    Q:How do i check my status issue Delete Old USDT Address and Rebind on self-service center BIGMUMBAI ?
    A: You can check the status issue by pressing the "Progress Query" for checking all the order record status that you have been submitted to self-service center.
    SUCCESS STATUS
    Q: I already checking and the status in here already success and there is a notes Success "USDT address deleted, kindly rebind your new USDT" what is that mean ?
    A: For that mean BIGMUMBAI team successfully help to delete your USDT address bound on account and you just need to check on withdrawal menu and rebind new USDT address.
    REJECT STATUS
    Q: What about with status reject i need to know if my Delete Old USDT Address issue get reject by BIGMUMBAI data department?
    A: Okay rest assured we will help to explain to you there is few notes rejection you need to know we will give explanation on this below:
    1. Reject "Requirement submitted incorrect": This mean you need resubmit again the same issue with requirement provide all correctly there might be some or all data provide incorrect.
    2. Reject "Requirement provide not clear": This mean all data requirement provide blur or cannot be see clear, please resubmit all back with clear and detail again.
    3. Reject "Submit complete requirements so we can check" : This mean BIGMUMBAI team check there is few or all requirement provide not complete and you just need to resubmit same issue with all provided.